Meadows Funeral Home Secretary/Receptionist

We are seeking a compassionate and professional individual to join our team as a Secretary/Receptionist. In this role, you will be the first point of contact for our grieving families, providing exceptional customer service and administrative support. You will play a vital role in ensuring the smooth operation of our funeral home. 

Responsibilities:

• Greeting and Reception:
  •  Welcome visitors, grieving families, and guests with empathy and professionalism.
  •  Answer phone calls, emails, and inquiries promptly and professionally. 
  • Maintain a tidy and presentable reception area.
• Administrative Support 
  • Handle data entry related to funeral services (such as death certificates, forms, and contracts 
  • Assist funeral directors and staff with administrative tasks.
  • Schedule appointments and meetings. 
  • Process payments and maintain accurate accounts receivable records.
  • Create and print memorial stationery (such as service programs, prayer cards, etc.). 
  •  Work with families to scan and upload pictures for services.
  • Maintain funeral arrangement records and ensure all necessary paperwork is completed accurately and efficiently.

• Information Management:
  • Be a conduit of information within the funeral home.
  • Relay messages, appointments, and updates to the appropriate staff member.
  •  Maintain confidentiality and discretion when handling sensitive information.
• Qualifications: 
•  High school diploma or equivalent (additional education or certification in office administration is a plus). 
•  Minimum one year of experience in an administrative or customer service role. 
•  Excellent communication skills, both verbal and written. 
•  Compassion, empathy, and sensitivity when dealing with grieving families. 
•  Proficiency in basic office software (Microsoft Office, email, etc.). 
•  Attention to detail and strong organizational abilities.
• Ability to handle emotional situations with professionalism and grace.

Benefits: • Competitive Salary • Paid Vacation • Additional Benefits/Incentives Application Process:

Interested candidates should submit their resume for review at [email protected].